Monthly Archives: October 2018

Transparency Beats Privacy on Social Media

You can’t have social media without being social. And…you can’t really be social without being transparent. That’s why transparency beats privacy on social media…every time. Being private means to be holding something back, to be hiding something

The Importance of Customer Service

The Importance of Customer Service

It’s known as friction. It’s anything that gets in the way of anything less than a stellar customer experience. Brick-and-mortar retail operations can’t afford to have any degree of friction come between them and their customers in