So as a way of kickstarting this long overdue re-launch of the blog that I reluctantly put on hiatus for so long, I thought I would share some of those posts with you here. If you have the time, reading through this retrospective of mine will give you an idea of what I’ve been up to lately and will, hopefully, help you start, or improve upon, your own social media program.

What will be apparent after reading all this is just how strongly I believe that social media presents a rare, unprecedented and transformational opportunity for all of us marketers to deepen the bonds we covet with our customers and constituents.

So instead of asking “why social media,” try asking yourself “why not.” Instead of fearing it, try using it to your advantage to form long-lasting, mutually-beneficial relationships with like-minded people who are grounded in a high degree of transparency, trust, loyalty and love toward one another. And if you’re having any difficulty understanding social media and its many business applications, please don’t hesitate to reach out to me — anytime. I’m always glad to help. Always…

The Cure for the Common Social Media Practitioner
Preview: What’s a social media practitioner to do in order to be heard loud and clear above the din of so much online activity, never mind responded to favorably? How do you as a marketer or a PR pro or perhaps even an intern who’s been hired to build a constituency of friends, fans and followers command attention and respect for the brand you represent?

To read “The Cure for the Common Social Media Practitioner” in its entirety, click here.

How to Weave Cause-Related Marketing and Fundraising Tactics into Your Social Media Program
Preview: There is a social media marketing strategy that appears to have caught on out there, one that can help marketers like you do well by doing good for others, one that Minneapolis-based Target Corporation leveraged recently by way of its “Bullseye Gives” campaign, in which the retailer asked its audience to go to its Facebook Fan Page and choose – from a list of 10 – the charities it should “give to the most.”

To read “How to Weave Cause-Related Marketing and Fundraising Tactics into Your Social Media Program” in its entirety, click here.

Five Important Questions to Ask Yourself Before You Use Social Media
Before you decide to dip your toes in social media, take a few minutes to answer these five important questions.  If you can answer yes to at least a few of them, then you’re in a pretty good place, a position from which you can at least begin to immerse yourself in such relatively uncharted waters as the blogosphere, the Twitterverse, Facebook and the like.   If not, then you need to move the needle in these areas and possibly talk to a third party specialist who can provide consultation, support and assistance.

To read “Five Important Questions to Ask Yourself Before You Use Social Media” in its entirety, click here.

The Ten Types of Tweets on Twitter
Preview: How many different ways are there for marketers like us to express ourselves to a mass of followers, fanatics and friends on Twitter? Well, for starters, here’s a list of the ten types of tweets that seem to prevail on Twitter, each of which you might work into the rotation during the course of your communications on this phenomenally popular social media platform.

To read “The Ten Types of Tweets on Twitter” in its entirety, click here.
 
10 Surprising Similarities Between Blogging and Direct Marketing
Preview: Sure, blogging is all about being open, honest and yes, vulnerable.  Its most ardent devotees believe passionately in sharing generously with their audiences, engaging them frequently in particularly candid conversations in public forums where everyone has an equal voice. So it’s not necessarily the first place you’d turn if your priority is, say, e-commerce.  But the number of similarities between blogging and direct marketing tell me the two disciplines don’t have to be mutually exclusive.  Not at all. For instance…

To read “10 Surprising Similarities Between Blogging and Direct Marketing” in its entirety, click here.

15 Types of Posts to Make a Blog Easier to Write and More Interesting to Read
Preview: A post can be as short as just a sentence or two or as long as a full, feature-length, 500-word article.  It doesn’t have to be perfectly written, either, as the main attributes of a prototypical post are mainly that it’s somewhat conversational in tone, timely and, most important of all, engaging. Yes, there are many different types of blog posts.  I have listed 15 in this article, but the possibilities are almost endless.

To read “15 Types of Posts to Make a Blog Easier to Write and More Interesting to Read” in its entirety, click here.

Are You a Corporate All-Star?
Preview: Whether it’s delivering an outstanding presentation at an important trade show, winning over a client with an awesome display of creative firepower or simply going above and beyond on everything that’s asked of you, there are many obvious ways to score points with your boss. But now you can add blogging, tweeting and even spending company time on Facebook to that list.

To read “Are You a Corporate All-Star?” in its entirety, click here.

How to Use Twitter to Report “Live” from an Event
Preview: Tweeting about a “live” event in real time is not only fun, it gives you the opportunity to treat your constituents to valuable information and insight that they might not have gotten otherwise.  It is also of tremendous benefit to those who are putting on the gig, as you are in effect acting as a journalist, or even an evangelist, propagating their content, helping them get the word out to a larger audience.

To read “How to Use Twitter to Report ‘Live’ from an Event” in its entirety, click here.

The Six Fears of Facebook and Other Social Media Channels
Preview: The reason my wife, Barbara, hesitated to take the plunge and sign up for Facebook for so long is pretty much the same one that others — especially business people and corporations — are taking so much time to dip their collective toes in the social media waters in general. Fear. That’s what I learned from my wife about Facebook and social media…and that’s what I would like to share with you here.  Most people hesitate to join the online conversation because of these six fears…

To read “The Six Fears of Facebook and Other Social Media Channel” in its entirety, click here.
 
Target Uses Newspaper Ad and Social Media to Give Back to Communities
Preview: Since 1946, according to the retailer’s website, “Target has given 5% of our income to the communities we serve. That adds up to over $3 million each and every week.” Here’s how Target saluted the moms among us (in honor of Mother’s Day) and leveraged social media to give (something every brand, big or small, should be doing nowadays) by asking members of their audience to go to their Facebook Fan Page, where they could tell them “which of these ten charity partners we should give to the most.”

To read ”Target Uses Newspaper Ad and Social Media to Give Back to Communities” in its entirety, click here.
 
Old-School Marketing Principles in a New-Media World
Preview: Despite the popularity of social media, you can still succeed in marketing today the old-fashioned way.  Yes, there are still plenty of opportunities for purists, traditionalists and even the raw neophytes among us to leverage the timeless, tried-and-true principles of our trade. Take Cushman’s Fruit Company, for example.  Demonstrating the right way to harness a few proven, age-old direct response advertising strategies, Cushman’s was selling 24 of its legendary HoneyBells in a quintessential, full-page mail-order ad that appeared in the November 23 (2008) edition of PARADE Magazine.

To read “Old-School Marketing Principles in a New-Media World” in its entirety, click here.

Note: Bob Cargill is a copywriter, creative director and social media marketing consultant who works with Nowspeed and other clients, helping commercial and nonprofit organizations strategize, develop and implement successful new marketing programs. He is available for hire on a part-time, temporary, project or contract basis. To contact Bob now, click here.

Since I signed off here more than three years ago, I have continued to write articles, essays, commentaries and blog posts on direct marketing, advertising, PR and social media, most recently as Creative Director at Nowspeed on our blog, Internet Marketing Strategies and Secrets. 

I have also staked out my turf on both Twitter and Facebook, where I invite you to follow and friend me.

So please…what you see here is by no means a complete and accurate reflection of what I’m up to nowadays. Everything from the sidebar to the masthead of this blog needs an update and a full makeover. I continue to keep A New Marketing Commentator public only as a way of illustrating my history in the blogosphere to my friends, colleagues and clients.

To see my current bio, resume, speaking history, portfolio and more, please follow the links below. Thanks.

• Bob’s Bio
• Bob’s Resume
• Bob’s Speaking History
• Bob’s Portfolio
• Bob’s Facebook Page
• Bob’s Twitter Account
• Bob’s LinkedIn Profile

“I’m lucky. You’re lucky. So how can we take some of our good luck and give it to kids fighting cancer?”

Okay. So I haven’t written anything here in a long, long time, but that doesn’t mean I’ve been away from the blogosphere. Far from it. In fact, I have written quite a few articles lately that have been posted on the blog, Internet Marketing Strategies and Secrets, which I invite you to read at your convenience.

But what brings me back to A New Marketing Commentator is my latest project, training to run the Boston Marathon (yes, again) as a member of the MassGeneral Marathon Team Fighting Kids’ Cancer…One Step at a Time. This will be my 12th marathon, my 9th Boston and the 6th time I have run this legendary race for charity.

In addition to direct mail, email, blog posts and word-of-mouth, this time around I am also using Twitter, Facebook and, yes, YouTube, to promote my cause and raise funds. To learn more about how you can help me fight kids’ cancer, please watch my video above, then go to my own personal fundraising page hosted by FirstGiving. Thanks so much for your time and support.

It may not be the end for A New Marketing Commentator, but it will be at least a short hiatus.

Thank you so much for your support, love and friendship. As much as you’ve given me, I hope I’ve given you even more in return.

Bob Cargill
Copywriter and Creative Director
May 10, 2006

Bob’s Bio and Contact Information
Bob’s Work History (Resume)
Bob’s Speaking History
Bob’s Commercial Portfolio
Bob’s Nonprofit Portfolio
Bob’s Interactive Portfolio

Tags: Bob Cargill copywriter creative director copywriting creative direction blogger direct marketing advertising marketing A New Marketing Commentator

On more than several occasions, I chose to Bzz on behalf of Atkins Advantage Bars by sharing the product with others.

I gave a bar to the computer technician who was kind enough to make a house call when my laptop almost crashed.

I shared two – the Caramel Fudge Brownie and Chocolate Chip Granola bars – with my 17-year-old step-daughter, Sophie (who liked the latter flavor better).

I gave bars to a couple of my running buddies from the Greater Framingham Running Club (just prior to the start of our longest training run of the year, a 21-mile sojourn from the Hopkinton Common to the top of Heartbreak Hill in Newton).

And I brought a few bars to a conference planning committee meeting I had with two of my friends from NEDMA, an activity that I documented and submitted to BzzAgent in the form of the following BzzReport…

My BzzReport on Atkins Advantage Bars

I had an informal business meeting at the restaurant, T.G.I. Friday’s, and I thought this would be a great opportunity to share my Atkins Advantage Bars with others. The setting was right, a place where food and drinks were being served amidst a relaxing, enjoyable atmosphere. And given that my dinner companions were two fellow marketing professionals, I had a hunch that my Bzz would go over well. And indeed it did, as my colleagues, Ben and Craig, were as much excited about the concept of word-of-mouth marketing as the free samples I was about to distribute. I gave each of them a bar to take home with them that evening (and the next day I sent them a brochure explaining the nutritional advantages of Atkins Advantage Bars and a coupon worth a dollar off any two Advantage bars). I also offered one of my bars to our waitress, who scoffed it down in the kitchen and came back to our table with a rave review. I couldn’t help but find it more than a little ironic that I had my entire table talking about such healthy, nutritious snacks as the Atkins Chocolate Chip Granola Bar, Chocolate Peanut Butter Bar and Caramel Fudge Brownie Bar when all around us people were being served plates piled ridiculously high with French fries, onion rings, potato skins, cheeseburgers, chicken wings and spare ribs. Nothing against the restaurant (because I really do like the food there), but maybe T.G.I. Friday’s should consider adding Atkins Advantage Bars to its menu.

The Future of WOMM

Clearly, I’m bullish on the prospects of word of mouth marketing. And given the fact that I’m such a dyed-in-the-wool direct marketer, beholden to measurable response rates from day one of my career, I suppose that may surprise some people. After all, the benefits of WOMM are not necessarily easy to quantify.

But my partiality is due in large part to the fact that word of mouth marketing is not that far removed from what I’ve been doing so frequently over the course of the last couple of years in the blogosphere. Every time I write and publish a post, I’m hoping to build at least some degree of buzz on behalf of a particular point of view, if not a product or service. Such activity – word of mouth anything – comes naturally to me. And I’ve enjoyed some of the rewards.

The bottom line is that word of mouth marketing seems to lend itself well to today’s new marketing landscape, which has businesses and organizations placing greater stock in consumer opinion and actually involving them in the sales, marketing and public relations process. As just one tool of our trade (among many), WOMM certainly has my endorsement. However, time will tell just how many others in my field pay it anything more than lip service.

Note: This is part two of a two-part article on the author’s experience with word of mouth marketing and the company, BzzAgent. Part one was posted here on A New Marketing Commentator on May 3, 2006.

To learn more about BzzAgent (which even has a free program for qualified nonprofit organizations), click here.

Tags: word of mouth marketing Word of Mouth Marketing Association BzzAgent Bob Cargill Atkins Advantage Bars word of mouth direct marketing marketing advertising public relations

Given such sudden appeal, it’s understandable that a relatively new association of the same name is experiencing a similar degree of popularity.

Founded in late 2004, the Word of Mouth Marketing Association (WOMMA) is the official trade association for the word of mouth marketing industry.

WOMMA’s mission is to promote and improve word of mouth marketing by:

· Protecting consumers and the industry with strong ethical guidelines
· Promoting WOM as an effective marketing tool
· Setting standards to encourage its use

What is Word of Mouth Marketing?

Word of mouth is “a pre-existing phenomenon that marketers are only now learning how to harness, amplify, and improve. Word of mouth marketing isn’t about creating word of mouth — it’s learning how to make it work within a marketing objective,” says WOMMA on its Web site, adding…

That said, word of mouth can be encouraged and facilitated. Companies can work hard to make people happier, they can listen to consumers, they can make it easier for them to tell their friends, and they can make certain that influential individuals know about the good qualities of a product or service.

Word of mouth marketing empowers people to share their experiences. It’s harnessing the voice of the customer for the good of the brand. And it’s acknowledging that the unsatisfied customer is equally powerful.

BzzAgent

Word of mouth marketing is, in fact, what BzzAgent, a company I’ve become more than a little familiar with lately, has to offer its clients. In a nutshell, what BzzAgent does is conduct word of mouth marketing campaigns on behalf of its clients by recruiting an army of – you guessed it – BzzAgents, everyday people like you and me who are willing to voluntarily spread word of mouth (Bzz) in exchange for free product samples.

Yes, I’m here to tell you that I’m a BzzAgent.

Which, in fact, is the very first rule in The BzzAgent Code of Conduct: Be open.

BzzAgent’s Welcome Kit says a BzzAgent “is free to talk about BzzAgent….”

Be proud to be a BzzAgent. When Bzzing others, you must first let them know that you’re involved with BzzAgent, and that you’ve chosen to volunteer your time to share your opinion. If you like a product or service, it doesn’t matter where you found out about it, so don’t feel as though you need to be anonymous or stealthy. Just be open, honest and let your opinion count.

It’s easy to become a BzzAgent. You register online, sharing some of your likes and dislikes with the so-called Central Hive. The more you divulge about yourself, the easier it is for the company to determine your interest level and compatibility with upcoming campaigns. After I signed up a couple months ago and participated in about a half-dozen polls and surveys (each one took only about a minute or so to complete), BzzAgent had me figured out well enough to deem me eligible for The Atkins Advantage Bars BzzCampaign.

My First BzzCampaign

Perfect. Given that I had been training to run the Boston Marathon, the timing couldn’t have been better. (And because I’ve always relied on PowerBar, Atkins’ competition, for my quick hunger and energy fix, they really couldn’t have had a more qualified taste-tester.)

A few days after joining the campaign, I received my BzzKit, a big, brown box containing all kinds of literature about both BzzAgent and, of course, Atkins Advantage Bars, not to mention a box of the bars themselves in a variety of flavors — Peanut Butter Granola, Chocolate Chip Granola and Carmel Fudge Brownie.

After getting to know the product, my mission (which I had already accepted), was to perform what BzzAgent calls BzzActivity and report back on such Bzz by filing a short BzzReport. BzzAgent even went so far as to suggest a number of different ways I could spread the good word, such as sharing my bars and coupons with others, asking for the Atkins Advantage Bars at the store, leaving them around in places where people congregate (talk about a random act of kindness!) and even creating my own unique Bzz, which you could say I’m doing right here and now on A New Marketing Commentator.

What’s more, for each instance of BzzActivity I reported, I would earn a number of points which could be redeemed for BzzRewards, such as a travel mug, tote bag or shower radio — pretty cool tchotchkes, if you ask me.

Note: This is part one of a two-part article on the author’s experience with word of mouth marketing and the company, BzzAgent. Later on this week, part two will be posted here on A New Marketing Commentator.

To learn more about BzzAgent (which even has a free program for qualified nonprofit organizations), click here.

Tags: word of mouth marketing Word of Mouth Marketing Association BzzAgent Bob Cargill Atkins Advantage Bars word of mouth direct marketing marketing advertising public relations

It may not be the end for A New Marketing Commentator, but it will be at least a short hiatus.

I’ve spent between five and ten hours a week since February of 2004 in the blogosphere, most of those hours researching and writing original posts, and my gut tells me it’s time to pause and refresh.

I want to concentrate fully on my search for new work and free up more time to spend with my family and friends.

I also need to measure the benefits of independent blogging for me at this point in my career and give careful consideration to expending such creative energy – sigh – in other areas instead.

Please stay tuned for at least two more new posts this week. My plans are to then sign off – perhaps just temporarily – until I can be absolutely clear and conclusive about the future of A New Marketing Commentator.

Wherever I land, whatever I do, I’ll at least keep this blog up as is — as my own personal archive and as a resource to others — for the foreseeable future.

Thank you so much for your support, love and friendship.

This time around was no different.

I first spoke about running the Boston Marathon for charity and the five different fundraising campaigns I’ve conducted – on behalf of the Dana-Farber Cancer Institute (’96), The Home for Little Wanderers (‘02 and ’03) and Children’s Hospital Boston (’05 and ’06) – as part of the Boston Athletic Association’s Charity Program.

I then showed the class a wall calendar we used as a self-promotional, lead-generation piece when I worked as a creative director at Boston’s Yellowfin Direct Marketing. It was a great example of using both creativity (each month included a tip on how to “take your organization’s direct marketing initiatives to the next highest level”) and printing technology (each individual calendar was highly personalized, featuring the recipient’s name in big, bold letters) to capture your audience’s attention.

But what seemed to interest the students most was when I talked about blogs and suggested that blogging is a skill that just may help them land that first job out of college. In fact, one student, Daniel P. Viens, seemed especially enamored with the topic. So much so, apparently, that he launched his own blog just two days later, in which he wrote…

I recently had a speaker in a marketing course I am taking who spent a portion of his time discussing the value of blogging in business and the growing importance of blogs in the professional community. Mr. Bob Cargill’s enthusiasm about this form of online expression was exiting and definitely the catalyst that finally led me to take on the endeavor of creating/maintaining my own website/blog.

The fact that my remarks resonated so much with Daniel is why I’ve never hesitated to say yes when asked to speak before a group of students. It’s not everyday you get to have such influence over the next generation.

Of course, the fact that blogging is so appealing to Daniel and so many other young people is another takeway from this story altogether. If you’re still not taking blogs – and other new media – seriously, take a look at how college students are using technology to communicate today. Then ask yourself how fast things are going to change in just a few years once they’ve fully matriculated into the workforce — and society at large — and the communications habits, preferences and skills they’ve brought with them have reached critical mass.

Now would be a good time for us to prepare.

Note: The author of A New Marketing Commentator, Bob Cargill, is an award-winning creative director, copywriter and blogger who is currently available for hire as a freelancer, consultant, contractor or employee. In fact, Bob’s services – satisfaction guaranteed – have recently been put up for bid on eBay. You can contact Bob – anytime – at Email Bob Cargill.

Bob’s eBay Ad

Bob’s Work History (Resume)

Bob’s Speaking History

Bob’s Commercial Portfolio
Bob’s Nonprofit Portfolio
Bob’s Interactive Portfolio

Tags: Bob Cargill blog blogs blogosphere blogging student blogs advertising marketing direct marketing

“Too many folks think “branding” is what airlines do when they repaint the planes every few years, or what banks do when they refresh all the signage in their lobbies and reengineer their logos,” write Bill Schley and Carl Nichols, Jr. (partners at david, inc., an international brand consulting firm), in Chapter Two of “Why Johnny Can’t Brand: Rediscovering the Lost Art of the Big Idea.”

“In the airlines’ case, they spend millions to update the image on the tails of their airplanes,” add Schley and Nichols. “Then they arrive late, stick you in a cramped seat with your knees bumping the food tray, charge you $1,000 more than the guy sitting next to you because you committed the crime of not including a Saturday night stay, and lose your %$##@%!!! luggage! The experience, value impression, and relative position in the passenger’s mind remain exactly the same.”

The authors continue…

Friends, this is not branding in our terms. This is paint on the surface of branding. Branding is about finding a specific IDEA that you stand for, finding a way to own that idea in a credible way, and ultimately building total trust that you will always deliver. It’s about your walk – well before your talk. You make physical, material adjustments to your product, service, and market conduct as necessary to align with that idea. Then you tell the world. And then, if you want to repaint the planes, be out guest.

Even in the world of theater, what actors say is less important than what they do. That’s why any director will tell you, “Action is character.” In our world, action is branding.

They can say that again. All too often during the course of my career I’ve been on the creative end of some mighty powerful branding campaign, only to have the client not live up to its end of the bargain. Like actors – heck, like people in general – ultimately, a client’s actions speak louder than words (and, in this case, pictures, too).

Branding is a shared responsibility between agency and client. All the award-winning copy and design in the world — and, yes, even a fresh coat of paint — can’t save a product or service that fails to meet expectations.

In this new day and age, when advertisers and marketers are being forced to relinquish control to a much savvier consumer, you have to keep it real. You can’t say one thing and do another. You can’t say you’re better at doing this-and-that unless you really are the cat’s meow. If you can’t say what you mean and mean what you say, you’ll do more harm than good in the mind of the marketplace.

To learn more about “Why Johnny Can’t Brand: Rediscovering the Lost Art of the Big Idea” by Bill Schley and Carl Nichols, Jr., and to purchase the book, click here.

Tags: branding direct marketing marketing advertising Why Johnny Can’t Brand ads ad agencies advertising agencies david, inc.

I can’t tell you how grateful I am for your support.

I’m sure I’ll be writing more about this fundraising campaign in the near future, but while the marathon memories are still fresh in my mind, I thought I would at least give you the latest tally now and also let you know how I did as a runner.

Not only did I exceed my previous fundraising high this time around, but I also had a very good day on the course. My finishing time was 3:52:49, my best time in a marathon since 1987. In fact, in the six times I had previously run Boston since 1990, not once had I even broken four hours – until now. Go figure.

I’m giving all the credit to Hailey, my Children’s Hospital Boston patient partner, for inspiring me to run such a fast – for me – time.

Me and Hailey, at a Children’s Hospital Boston celebration last Saturday, just two days before I ran the Boston Marathon this year.

Hailey is a cute, little girl living with osteogenesis imperfecta (OI), a rare genetic disorder – characterized by bones that break easily, often from little or no apparent cause – for which there is not yet a cure.

Imagine, Hailey is only seven, but she’s already suffered more than 50 broken bones and undergone a number of serious surgeries.

If you knew Hailey like I do, you’d understand when I say that she was my inspiration in the Boston Marathon on Monday and the wind beneath my wings.

The Adidas “Reasons to Run” Campaign

Given my excitability in the days leading up to the marathon, I jumped at the chance to participate in the Adidas “Reasons to Run” campaign, which the German sports apparel manufacturer was conducting at the John Hancock Sports & Fitness Expo over the weekend. Talk about appealing to your audience’s emotions. Cleverly creating a win-win situation, Adidas was distributing cards to all the marathon runners at the Expo, on which was inscribed the following message…

WHAT’S YOUR REASON TO RUN?

There are as many reasons to run the granddaddy of all marathons as there are runners. Write down your motivation to run to run on the sticker below then place it on the walls of the adidas Expo booth where you find your bib number. You can also visit the booth and tell our cameras live and in person why you run. View your reason to run on-line beginning April 17th.

In the 20 seconds or so I had to tell the cameras my “reasons to run,” I spoke of Hailey, Children’s Hospital Boston and running the Boston Marathon for charity, reasons that came to me first, before — tellingly — the fact that I enjoy the competition and being part of such a special event, just to name a couple others.

I run because I enjoy it, but it’s a much bigger thrill to run for a greater purpose.

To see for yourself what I had to say (and to see what an engaging, effective campaign this is for Adidas), go to www.reasonstorun.com. Once there, click on the “Launch The Site” button at the bottom of the page, which will open up a new window. After entering my name (Bob Cargill) and bib number (18479) in the search fields there, my recorded testimonial should upload and play.

Tags: fundraising pledge-based fundraising Boston Marathon Bob Cargill Children’s Hospital Boston Miles for Miracles running marathon running for charity