Tag Archives: Business

The Importance of Customer Service

The Importance of Customer Service

It’s known as friction. It’s anything that gets in the way of anything less than a stellar customer experience. Brick-and-mortar retail operations can’t afford to have any degree of friction come between them and their customers in

Seth Godin’s Book, Purple Cow

How many of Seth Godin’s books have YOU read? I’ve read a ton of his books, but my favorite one is Purple Cow. I think it should be required reading for anyone in business, especially for those

The Importance of Trust Among Colleagues

I’ve read a lot of Patrick Lencioni‘s books on leadership and business management. They are all ridiculously awesome and incredibly insightful. “The Five Dysfunctions of a Team” is one of his best books, if you ask me.